Session 1 The Emerging Competitive
Landscape in the Online &
Mobile Channels
GLEN SARVADY
TUESDAY, AUGUST 28TH 8:30 A.M.

Glen will provide an overview of this competitive landscape, with special attention to the online and mobile delivery channels.

GLEN SARVADY

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GLEN SARVADY The Emerging Competitive Landscape in the Online & Mobile Channels

Glen Sarvady, founder of 154 Advisors, spends his time tracking new financial technologies and contemplating their impact on financial institutions, particularly credit unions. He has become a subject matter expert on fintech disruption and the collaborative models that are re-shaping the competitive landscape in consumer financial services. Consumers have far greater control over their purchase decisions than ever before – given the availability of online info to compare prices and experiences – and are increasingly comfortable exerting this newfound power. E-Commerce models have raised the bar for service excellence. Customers now expect the same quality levels across channels, regardless of industry. Meanwhile, the concept of Open Banking poses both opportunities and challenges for legacy institutions, and the prospect of additional data privacy regulations further muddies the waters. Glen will provide an overview of this competitive landscape, with special attention to the online and mobile delivery channels, and provoke discussion about strategies credit unions can develop to deal with these emerging trends.

DARRICK WEEKS

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DARRICK WEEKS Strategic Mapping for the Digital Distribution Channels

Wright-Patt CU operates its physical footprint mostly in southwest and central Ohio. But, the online and mobile distribution platforms remove time and geography as constraints to reaching members, and better yet, save members time and effort. Like most credit unions, Wright-Patt is trying to determine how it can/should invest limited resources across all of its distribution systems. Darrick Weeks has been tasked to lead a cross-function group in the credit union to design a gameplan for their digital transformation and distribution channels in the years ahead. He will share with the group all of the considerations and hard questions that go into forging a strategy that will lead to competitive relevance in the digital space. The considerations go way beyond the technologies involved. Member preferences, competitive pricing, operational processes, core interfaces and the need to somehow be different/better are among the things that need to be thought through. Mr. Weeks is looking forward to the discussions that follow his presentation because he’ll be the first to admit that his own credit union is still searching for strategic alignment among senior officials.

Session 2 Strategic Mapping for the
Digital Distribution
Channels
DARRICK WEEKS
TUESDAY, AUGUST 28TH 10:30 A.M.

He will share with the group all of the considerations and hard questions that go into forging a strategy that will lead to competitive relevance in the digital space.

Session 3 'Empowering Possibility'...
a Differentiation Strategy
That Makes Real Impact
ROB MILLER
TUESDAY, AUGUST 28TH 1:00 P.M.

Mr. Miller will share his differentiation story and he will encourage others to share their ideas about how to REALLY connect with local communities and their people.

ROB MILLER

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ROB MILLER 'Empowering Possibility'...a Differentation Strategy That Makes Real Impact

In Georgia, we say that credit unions exist to help people afford life. In Vermont, there is a credit union that embraces ‘Helping People Afford Life’ like few others. CEO Rob Miller will explain how Vermont State Employees CU executes on its mission to ‘empower the possibilities for greater financial, environmental, and social prosperity’. Participants will learn about VSECU programs like Co-op Capital, Fuel Your Neighbors, Milk Money, Vermont Works, Share Yourself and others. How many credit unions run crowd-funding services to provide start-up capital for local small business start-ups? The credit union does not do many of these innovative things along...but, they are the driving force behind most. Mr. Miller will share his differentiation story and he will encourage others to share their ideas about how to REALLY connect with local communities and their people.

HAVE ANY QUESTIONS CONTACT US

6705 Sugarloaf Parkway
Suite 200
Duluth, GA 30097

(770) 476-9625
ambers@gcua.org



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HAVE ANY QUESTIONS CONTACT US

CONTACT DETAILS

6705 Sugarloaf Parkway
Suite 200
Duluth, GA 30097

(770) 476-9625
ambers@gcua.org



MIKE VALENTINE

VIEW

MIKE VALENTINE Creating Loyal Members...the Organizational Plumbing

BCU (Baxter Credit Union) may be responsible for developing more credit union leaders than any other organization. And they are well known for innovation in other areas, too. One such area is driving member loyalty. CEO, Mike Valentine is passionate about creating REALLY loyal members. Much easier said than done! Folks in Georgia know all about USAA customer loyalty. Most of us marvel at the loyal followers of all things Apple. Participants in this session will learn how BCU tenaciously cultivates relationships with its primary employer groups (SEGs) to drive loyalty. You’ll also discover what it takes to develop a truly engaged workforce. Creating employee, partner and most importantly, member loyalty requires organization-wide commitment. Few things bear more strategic importance than having members who are raving fans for your credit union. Mr. Valentine will walk you through what “organizational plumbing” is required to achieve exceptional member loyalty. Bring your ideas, questions and best practices to share during the open discussion period.

Session 4 Creating Loyal Members...
the Organizational
Plumbing
MIKE VALENTINE
TUESDAY, AUGUST 28TH 3:00 P.M.

Mr. Valentine will walk you through what “organizational plumbing” is required to achieve exceptional member loyalty.

Session 5 Market Volatility, Higher
Rates, System Liquidity...
and the Future
of Personal Transportation
MIKE SCHENK
WEDNESDAY, AUGUST 29TH 8:30 A.M.

Mr. Schenk wonders about the future implications to auto ownership and the related financing requirements.

MIKE SCHENK

VIEW

MIKE SCHENK Market Volatility, Higher Rates, System Liquidity...and the Future of Personal Transportation

Mike Schenk, CUNA’s chief economist, will continue the custom of providing the participants with his latest economic forecast. Clearly, we have entered a period of increased asset price volatility. Businesses are being supercharged with substantial fiscal stimulus (lower taxes). Labor markets are finally getting tight in some areas. And, more than a few credit unions are actually getting loaned up. Mr. Schenk will put all of this into perspective. In addition, he would like to talk with the participants about developments in personal transportation…think auto loans. With ride sharing, fractional ownership, autonomous vehicles and other transformations coming, Mr. Schenk wonders about the future implications to auto ownership and the related financing requirements. He would like to see what Georgia credit union folks think about this topic during the discussion.

Session 6 Crafting a Sustainable
Lending Strategy
for the 2020s
BRUCE J. FAFARD
WEDNESDAY, AUGUST 29TH 10:30 A.M.

Most CU leaders have a pretty good idea what their loan portfolio will look like between now and 2020, only 30 months away.

BRUCE J. FAFARD

VIEW

BRUCE J. FAFARD Crafting a Sustainable Lending Strategy for the 2020s

Most CU leaders have a pretty good idea what their loan portfolio will look like between now and 2020, only 30 months away. But, beyond that, there are some scary things going on. The entire personal transportation infrastructure could be changing. Debt-financed personal ownership could become the old way of doing things, displaced increasingly by ride-sharing, autonomous vehicles and fleet financing models. Even if people still buy their own ‘two cars and a truck’, indirect lending is being commoditized to the point that margins are becoming ultra-thin. Mortgage lending is being heavily influenced by online providers. Intuit is now the nation’s largest mortgage lender. The FinTechs are moving in on small commercial loan markets. Atlanta-based Kabbage is a great example. Specialty lending and POS niches are not easy to find or sustain. Bruce Fafard has been giving all of this lots of thought at Jacksonville’s 121 FCU. He will share his perspectives about how his credit union plans to keep loan originations strong without sacrificing too much margin or taking on too much risk. Come prepared to share your thoughts…he will be asking for insight from you. Loans have been the most important financial engine for credit unions. It won’t be easy to keep it that way.

AGENDA

MONDAY AUGUST 27th

11:00 a.m.

Golf/Recreation

6:00 p.m.

Reception - Sponsored by
Catalyst Corporate FCU Logo

 

 

TUESDAY AUGUST 28th

7:00 a.m.

Breakfast - Sponsored by
FHL Bank Logo

8:30 a.m.

Glen Sarvady
Glen Sarvady



The Emerging Competitive Landscape in the Online & Mobile Channels

Glen Sarvady, founder of 154 Advisors, spends his time tracking new financial technologies and contemplating their impact on financial institutions, particularly credit unions. He has become a subject matter expert on fintech disruption and the collaborative models that are re-shaping the competitive landscape in consumer financial services. Consumers have far greater control over their purchase decisions than ever before – given the availability of online info to compare prices and experiences – and are increasingly comfortable exerting this newfound power. E-Commerce models have raised the bar for service excellence. Customers now expect the same quality levels across channels, regardless of industry. Meanwhile, the concept of Open Banking poses both opportunities and challenges for legacy institutions, and the prospect of additional data privacy regulations further muddies the waters. Glen will provide an overview of this competitive landscape, with special attention to the online and mobile delivery channels, and provoke discussion about strategies credit unions can develop to deal with these emerging trends.

10:00 a.m.

Break

10:30 a.m.

Darrick Weeks
Darrick Weeks



Strategic Mapping for the Digital Distribution Channels

Wright-Patt CU operates its physical footprint mostly in southwest and central Ohio. But, the online and mobile distribution platforms remove time and geography as constraints to reaching members, and better yet, save members time and effort. Like most credit unions, Wright-Patt is trying to determine how it can/should invest limited resources across all of its distribution systems. Darrick Weeks has been tasked to lead a cross-function group in the credit union to design a gameplan for their digital transformation and distribution channels in the years ahead. He will share with the group all of the considerations and hard questions that go into forging a strategy that will lead to competitive relevance in the digital space. The considerations go way beyond the technologies involved. Member preferences, competitive pricing, operational processes, core interfaces and the need to somehow be different/better are among the things that need to be thought through. Mr. Weeks is looking forward to the discussions that follow his presentation because he’ll be the first to admit that his own credit union is still searching for strategic alignment among senior officials.

12:00 p.m.

Lunch

1:00 p.m.

Rob Miller
Rob Miller



Empowering Possibility’…a Differentiation Strategy That Makes Real Impact

In Georgia, we say that credit unions exist to help people afford life. In Vermont, there is a credit union that embraces ‘Helping People Afford Life’ like few others. CEO Rob Miller will explain how Vermont State Employees CU executes on its mission to ‘empower the possibilities for greater financial, environmental, and social prosperity’. Participants will learn about VSECU programs like Co-op Capital, Fuel Your Neighbors, Milk Money, Vermont Works, Share Yourself and others. How many credit unions run crowd-funding services to provide start-up capital for local small business start-ups? The credit union does not do many of these innovative things along…but, they are the driving force behind most. Mr. Miller will share his differentiation story and he will encourage others to share their ideas about how to REALLY connect with local communities and their people.

3:00 p.m.

Mike Valentine
Mike Valentine



Creating Loyal Members...the Organizational Plumbing

BCU (Baxter Credit Union) may be responsible for developing more credit union leaders than any other organization. And they are well known for innovation in other areas, too. One such area is driving member loyalty. CEO, Mike Valentine is passionate about creating REALLY loyal members. Much easier said than done! Folks in Georgia know all about USAA customer loyalty. Most of us marvel at the loyal followers of all things Apple. Participants in this session will learn how BCU tenaciously cultivates relationships with its primary employer groups (SEGs) to drive loyalty. You’ll also discover what it takes to develop a truly engaged workforce. Creating employee, partner and most importantly, member loyalty requires organization-wide commitment. Few things bear more strategic importance than having members who are raving fans for your credit union. Mr. Valentine will walk you through what “organizational plumbing” is required to achieve exceptional member loyalty. Bring your ideas, questions and best practices to share during the open discussion period.

6:00 p.m.

Reception - Sponsored by
CUNA Logo

 

 

WEDNESDAY AUGUST 29th

7:00 a.m.

Breakfast - Sponsored by
NCB Logo

8:00 a.m.

Mike Schenk
Mike Schenk



Market Volatility, Higher Rates, System Liquidity...and the Future of Personal Transportation

Mike Schenk, CUNA’s chief economist, will continue the custom of providing the participants with his latest economic forecast. Clearly, we have entered a period of increased asset price volatility. Businesses are being supercharged with substantial fiscal stimulus (lower taxes). Labor markets are finally getting tight in some areas. And, more than a few credit unions are actually getting loaned up. Mr. Schenk will put all of this into perspective. In addition, he would like to talk with the participants about developments in personal transportation…think auto loans. With ride sharing, fractional ownership, autonomous vehicles and other transformations coming, Mr. Schenk wonders about the future implications to auto ownership and the related financing requirements. He would like to see what Georgia credit union folks think about this topic during the discussion.

10:30 a.m.

Bruce Fafard
Bruce Fafard



Crafting a Sustainable Lending Strategy for the 2020's

Most CU leaders have a pretty good idea what their loan portfolio will look like between now and 2020, only 30 months away. But, beyond that, there are some scary things going on. The entire personal transportation infrastructure could be changing. Debtfinanced personal ownership could become the old way of doing things, displaced increasingly by ride-sharing, autonomous vehicles and fleet financing models. Even if people still buy their own ‘two cars and a truck’, indirect lending is being commoditized to the point that margins are becoming ultra-thin. Mortgage lending is being heavily influenced by online providers. Intuit is now the nation’s largest mortgage lender. The FinTechs are moving in on small commercial loan markets. Atlanta-based Kabbage is a great example. Specialty lending and POS niches are not easy to find or sustain. Bruce Fafard has been giving all of this lots of thought at Jacksonville’s 121 FCU. He will share his perspectives about how his credit union plans to keep loan originations strong without sacrificing too much margin or taking on too much risk. Come prepared to share your thoughts…he will be asking for insight from you. Loans have been the most important financial engine for credit unions. It won’t be easy to keep it that way.

12:00 p.m.

Adjourn

 

 

BRUCE FAFARD

ROB MILLER

GLEN SARVADY

MIKE SCHENK

MIKE VALENTINE

DARRICK WEEKS